The MoleScope II is designed to provide medical-grade imaging at an affordable price. In order to ensure the best imaging experience, it is highly recommended that the following criteria is met:
Each MoleScope device comes with a special insert designed to work with your specific smartphone model to accommodate for the device's unique dimensions. In order to achieve the highest level of imaging quality, please ensure you are using the correct insert for your smartphone/tablet. To check your compatibility, please click here.
Due to the fact that MoleScope II is a mobile dermoscope, its level of imaging quality is highly dependent on the type of smartphone or tablet that is used. In order to ensure satisfactory imaging quality, MoleScope II is not available for iPhone and Samsung Galaxy models older than iPhone 5 & S5 respectively. Although these models are available in our online shop, it is highly recommended that a newer model is used to ensure optimized imaging quality. To see all available models, please click here.
When using the DermEngine app with your MoleScope device, please note that you must tap the screen to have the camera focus on the lesion. Additionally, if this issue is occurring during the use of non-contact imaging, the device should not be pushed on the lesion- just a gentle touch will provide optimized imaging.
If you have any further questions getting started with your MoleScope device, you are encouraged to contact us at firstname.lastname@example.org. In order to provide a streamlined and convenient experience, we kindly ask that you include image samples along with a description of your question.