Once you or your pathologist have completed a pathology report, you have the option of notifying your patients about the results via text (SMS) or email. To learn how to notify your patients, follow the instructions below:
- Select if you would like to notify your patients of their pathology report via text (SMS) or email by clicking one of the two respective icons under the Notify Patient column.
- When clicking the email icon, you will have the option of selecting the patient's email address, as well as any additional information you'd like to include in the email.
Similarly, when sending results via text, you will be able to select the patient's phone number and add any additional information.
- Note that if you are unable to reach the patient by email or SMS, or wish to use a different contact method you have the ability to document if you have communicated the lab results with the patient via phone or in person.
- Under the Patient Notification column, you will be able to monitor which methods of communication you have reached out to your patient with. If the report has been opened, the text "Patient opened the report" will appear with a check mark.
To learn about potential error codes that may occur when attempting to notify your patient of their results, click here.
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