What If DermSync Is Not Working? (Windows)

Sometimes DermSync's underlying processes do not quit automatically, and as a result the newest version of the program will not open. To force quit DermSync follow the instructions below:

1. Press Ctrl + Alt + Delete, then select Task Manager.
   
2. Select the Processes tab, then check to see if DermSync is running. If it is, select DermSync and click End Task.
   
3. Click the Start Menu of your screen and search for DermSync. Next, select it and check that it is open on the bottom right corner of your screen.
   
4. To confirm you are running the latest version, right click the DermSync logo in the bottom right corner of your screen and click "Check for update..".
   
   
   
5. Click the DermSync Icon and log in using your credentials.
   
6. Once logged in, you may test to see if DermSync is working by opening or updating a patient's profile in your PMS/EMR. After waiting 30 seconds, check DermEngine to confirm that the patient appears or is updated accordingly.
   

If you're followed the instructions above and are still experiencing trouble, please contact support@metaoptima.com.

MAC:

Sometimes DermSync's underlying processes do not quit automatically, and, as a result the newest version of the program will not open. To force quit DermSync follow the instructions below:

1. Go your Applications folder and select Utilities. From here, open Activity Monitor. Alternatively, you can use Spotlight to locate your Utilities folder. To learn more about using Activity Monitor click here.
2. Locate the DermSync.app process under the CPU tab.
3. Force quit the app using X button or double click the dialog.
   
4. Now that DermSync is fully closed, you can run the most recent version of DermSync. To confirm you are running the latest version, right click the DermSync logo in the top right corner of your screen and check the version number.
    
   If DermSync is not updated to the latest version please click the button below:
   
5.  Once logged in, you may test to see if DermSync is working by opening or updating a patient's profile in your PMS/EMR. After waiting 30 seconds, check DermEngine to confirm that the patient appears or is updated accordingly.

If you're followed the instructions above and are still experiencing trouble, please contact support@metaoptima.com.