MoleScope™

Account Setup & Order FAQ

• How Can I Opt Out Of DermEngine’s AI Tools?
• I Forgot My Username- How Do I Recover It?
• How Do I Download The MoleScope App On My Phone/Tablet?
• How Do I Create A MoleScope Account?
• How Can I Opt Back In To DermEngine's AI Tools?
• How Can I Find Out If There Is A Medical Professional In My Region To Send My Images To?
• Is My Information Secure?
• How Do I Delete My MoleScope Account?
• How Do I Reset My Password?
• Do I Have To Enter My Serial Number?
• What Do I Get With My Order?
• How Do I Verify My MoleScope Account That My Doctor Created For Me?
• How Do I Reset My Expired Verification Link?

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Imaging & Consultations

• How Do I Merge Duplicate Spots?
• How Do I Tag An Image?
• Where Can I View My Notifications?
• How Do I Relocate A Spot?
• How Do I Download My Images?
• How Do I Delete An Image?
• How Do I Add Or Upload Images?
• How Do I Access My Report Records?
• How Do I Access My Total Body Images?
• How Do I Delete A Spot?
• How Do I Add A Spot?
• How Do I Submit A Teleconsult?
• How Do I Perform An ABCD Check?
• How To View and Access My Timeline Report from MoleScope?

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Profile/Settings

• How Do I Edit My Email?
• How Do I Edit My Listed Date of Birth?
• How Do I Change My Password?

MoleScope/Smartphone Compatibility

• Will My MoleScope Still Be Compatible If I Upgrade My Phone?
• Which Smartphones/Tablets Are Compatible With MoleScope?
• Do I Need A Separate MoleScope Device For Each Family Member?
• How Do I Change The Rubber Insert Of My MoleScope?
• Do I Need A Smartphone To Use MoleScope?

Skin Cancer FAQ

• Will the MoleScope App tell me if my mole is cancerous?
• How can the doctor tell if my mole is cancerous with just an image?
• What are the risk factors of skin cancer?
• How do I know if my mole is suspicious?
• Skin cancer runs in my family, should I be worried?
• Does MoleScope work for other skin conditions?
• When should I go see a doctor?
• How will I keep track of my moles?
• What does melanoma look like?
• What if I need a second opinion?

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Device

• Do I have to use gel when I use MoleScope?
• Is MoleScope available on my tablet?
• How long does a MoleScope battery last?
• Is MoleScope available for Android?
• Where can I buy MoleScope?
• How does the MoleScope lens compare to the images I could take with my smartphone?
• Does MoleScope have a camera?
• What is the total magnification/zoom provided by MoleScope?

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