Troubleshooting 3D View Issues

If you're experiencing issues with the 3D Patient or 3D Body Map loading, this guide can help.

You may experience:

• Page briefly turns white before loading

• A white screen that takes time to resolve or requires force-closing the browser

• Black screen on the 3D body map or patient model

• The page becomes slow or unresponsive when viewing 3D patients

• Need to refresh the page to restore the 3D view

Or you see any of these screens:

• 3D Patient
  
• 3D Body Map
  

This is typically caused by:

• Limited GPU resources

• Device performance limitations

• Other applications using graphics memory

• Browser hardware acceleration setting

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Browser-Specific Instructions

Google Chrome

Check GPU status: Type chrome://gpu in your address bar and verify:

• ✓ WebGL: Hardware accelerated

• ✓ WebGL2: Hardware accelerated

• ✓ WebGPU: Hardware accelerated

Enable Hardware Acceleration:

1. Go to Settings → System → "Use hardware acceleration when available" → Turn ON

1. Relaunch Chrome after enabling

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Microsoft Edge

Check GPU status: Type edge://gpu in your address bar and verify:

• ✓ WebGL: Hardware accelerated

• ✓ WebGL2: Hardware accelerated

• ✓ WebGPU: Hardware accelerated

Enable Hardware Acceleration:

1. Go to Settings → System and performance → "Use hardware acceleration when available" → Turn ON

1. Relaunch Edge after enabling

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Mozilla Firefox

Check GPU status: Type about:support in your address bar, scroll to "Graphics" section, and verify:

• Compositing shows "WebRender" (not "Basic")

• WebGL 1 Driver Renderer shows your GPU name (not "Blocked")

• WebGL 2 Driver Renderer shows your GPU name (not "Blocked")

If WebGL shows "Blocked" or Compositing shows "Basic", hardware acceleration is not working. Enable Hardware Acceleration:

1. Go to Settings → General → Performance

1. Uncheck "Use recommended performance settings"

1. Check "Use hardware acceleration when available"

1. Restart Firefox

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Safari

• Safari uses system GPU acceleration by default

• Ensure macOS is up to date for best WebGL support

• Try closing other GPU-intensive applications

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Other Browsers

1. Check your browser settings for the "Hardware acceleration" option

1. Enable it and restart your browser

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Windows Graphics Settings

For Chrome and Edge users on Windows:

1. Go to Settings → System → Display → Graphics

1. Click Add your browser → Options → Select High performance

1. Select your discrete GPU (NVIDIA/AMD) if available

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General Solutions

These steps apply to all browsers:

• Update your GPU drivers (NVIDIA/AMD/Intel)

• Close other graphics-intensive applications (games, video editing software, etc.)

• Restart your browser

• Try using a different browser