MetaOptima Technology Inc

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MetaOptima Technology Inc

DermEngine™

DermEngine™

How do I upload documents to a patient's profile?

Account Basics

I Forgot My Username/Email- How Do I Recover It?

How Do I Log In To DermEngine?

How Do I Download The DermEngine App To My Phone/Tablet?

I Forgot My Password- How Do I Reset It?

What Happens When I Get Locked Out Of My Account?

How to use Diagnostic Shortcuts on the Mobile Application

How Do I Create A DermEngine Account?

How Can I Get Help Within DermEngine?

How Do I Change My Password?

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Consultations & Referrals

How Do I Add A Procedure To A Patient Case?

How Do I Print A Diagnosis Report Or Create A PDF?

How Can I View A Patient's Profile If I Don't Have A DermEngine Account?

How Do I Share A Patient Case With My Colleague?

How Do I Document A Prescription?

How Do I Add A Clinical Diagnosis?

How Do I Edit A Clinical Diagnosis?

How To View a Case Shared With a Non-DermEngine User?

How Do I Find A Diagnosis Report Of A Patient?

How Do I Use The Diagnosis Drop-Down Feature?

How Do I Use eRx and DoseSpot?

What's The Difference Between Referring And Sharing A Patient?

How Do I Edit A Visit Note?

How Do I Share A Case With A Non-DermEngine User?

How Do I Diagnose A Case That Has Been Referred To Me?

How Do I Turn On Or Edit Diagnosis Templates?

How Do I Add A Spot Note To A Patient Case?

How Do I Print Or Download A Prescription?

How Do I Refer A Patient Case?

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Patient Management

How Do I Access My Patients List?

How Do I Use A Generic Template?

How Do I Use Advanced Search?

Why Isn't My Patient Receiving Notifications About Their Consultations?

How Can I Search For A Patient?

How Can I View A Patient's Information?

How Do I Navigate My Patient's Timeline?

How Do I Export A Patient's File To Best Practice?

How Do I Edit A Patient's Email?

Why Can't I Find Certain Patient & Images On The DermEngine App?

How Do I Bulk Download Images from Advanced Search?

How Do I Merge Two Patients?

How Do I Archive Patients On The App?

How Can I Manage Potential Integration Duplicates?

How Do I Re-Invite A Patient?

How Do I Print A Timeline Report with Annotations?

How Do I Upload A PDF File?

How to enable the 'Activate Close Visit Form'?

How Can I Reassign Images To The Correct Spot?

How Can I View Or Edit A Patient's Intake Form Answers?

How Do I Create A Generic Template?

How Do I View My Notifications?

How Do I create an Invoice and send a Payment Link to my Patients?

How Do I Download Patient Images Or Information?

How Can I Navigate My Patient's Spots Profile?

How Do I Request Access To A Patient's File?

How Do I Invite A Patient?

How Can I Print My Patient's Timeline Report?

How Do I Document A Patient Visit Note?

How to share pdf reports with your Patients or Providers via email?

How Can I Fill Out a Patient Intake Form?

How Do I Update My Clinic's Information To Ensure All Automated Emails Include The Clinics Email and Phone Contact?

How Do I Delete A Patient?

How Do I Sort My Patients List?

How to save the timeline report to the patients profile under Documents?

How Do I Use The Routine Followups Page?

How Do I Merge Two Patients Across Clinics?

How Can I Quickly View A Patient's Date Of Birth?

How Do I Edit A Patient's Information?

How Do I Compare Two Total Body Images?

How Do I Add A Patient?

How Do I Access My Activities?

How Do I Only Show Patients' Initials For Privacy Purposes?

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Skin Imaging

How To ZOOM In On TBP Images When Using The App

How Do I Annotate An Image?

How Do I Compare Two Or More Images Side By Side?

How Do I Add An Image To Quick Snap?

How Do I Use Region Search? (Not US)

How to Use the Patient Gallery for Efficient Image Management?

How Do I Navigate My Patient's Spot List?

How Do I Add, Upload and Take Images?

How to Activate 48MPs Toggle for TBP imaging?

How Can I Take Images With My Camera?

How Do I Rotate And Compare Two Images?

How Do I Assign A Patient's Unassigned Images?

How do I set my camera on iPhone 13/14/15 Pro, Pro Max from automatic switching to the Ultra Wide lens?

How Do I Rotate An Image?

How to Export a Report/PDF from DermEngine to a Patient's File in Medtech Evolution?

How Do I Navigate The 3D Body Map?

How Do I Use Visual Search (US Only)?

How to Generate a Cover/Referral Letter For Patient or a Provider?

How Do I Run Evolution Tracker?

How Do I Use The Hair Removal (Razor) Tool?

How Can I Revise My Results on Visual Search (US Only)?

How To Add/Amend the Disclaimer

How Do I Create a Diagnosis Shortcut within DermEngine?

How Do I Use Smart Snap?

How Do I Run The ABCD Tool?

How Do I Use Visual Search?

How Do I Use Smart Snap When There Are No Existing Images?

How Do I Add Or Upload Images?

How Do I Delete An Image?

How Do I Assign An Image That's In Quick Snap?

How Do I Change A Spot's Color?

How to Open DermEngine in Medtech Evolution?

Follow Me Feature: How to synchronize your DermEngine mobile App to the DermEngine webpage?

How Do I Relocate A Spot?

How Do I Add A New Spot To A Patient Profile?

How Do I Tag An Image?

How to force sync your images from the mobile to the web?

How Can I Revise My Results On Visual Search? (Not US)

How Do I Change A Spot Type?

How To Add Referring Doctor/s To Your Patients Profile?

How Do I Merge Duplicate Spots?

How Do I Use Injection Points on an Image?

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Teledermatology Services

How Do I Set Questions For Patients For My Teledermatology Services (for Clinic)?

How Do I Set Up My Telederm Payment Deposits If My Bank Country Is Not Listed In Supported Countries?

How Do I Navigate My Teledermatology Inbox?

How Do I Access My Teledermatology Payment Summary?

How Do I Activate/Edit My Teledermatology Services In A Region?

How Do I Set Up A Fee For My Teleconsult Services?

How Do I Get Started With My Teleconsultation Services?

How Do I Turn On My Teledermatology Service Availability?

How Do I Set Up My Account For Teledermatology? (Enterprise)

How Do I Upload My Medical License?

How Do I Set Up An Automated Payment Plan?

How Do I Download my Telederm Inbox cases?

How Do I Disconnect My Zoom Account From DermEngine?

How Do I Provide Teledermatology Services To Those Who Are Not My Patients?

How Do I Turn My Status To Out-Of-Office For Teledermatology?

How Do I Set Up Payments on my Appointment Booking Page?

How Do I Integrate My Zoom Account With DermEngine?

How Do I Add Appointment Time Slots For My Teleconsultation Services?

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MoleScope II

How Do I Remove The Contact Or Non-Contact Cap?

What Comes With MoleScope II?

Will My MoleScope II (models A/A+/B/B+) Be Compatible With My Updated Phone/Tablet Model?

How Do I Apply A Discount Code To My Device Purchase?

What is MoleScope II?

How Can I Achieve The Best Imaging Quality?

Does MoleScope II Offer Contact Or Non-Contact Imaging?

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Clinic Management

How to Set Up Access Permissions for Clinics and Users (Enterprise)?

How Can I Pay For My DermEngine Subscription?

How Do I Update My Clinic's Logo?

How to Enable the Booking Page on my DermEngine Account (Enterprise)?

How Do I Add A Clinic To My Enterprise Account?

How Do I Change My Patient's Permissions? (Enterprise)

How Do I Navigate The Audit Reports Dashboard?

How Do I Archive A Member From My Clinic? (Enterprise)

How Do I Add A Colleague To My Referral Network?

How to Customize the Patient Booking Page Web Address?

How Do I Change My Patient Access Settings?

How Do I Remove A Colleague From My Network?

How Can I Switch To A Different Clinic?

How Do I Navigate The Clinic Analytics Feature?

How Do I Remove A Member From My Clinic?

How Do I Add Appointment Time Slots For My In-Clinic Visits?

How Do I Navigate The Enterprise Dashboard?

How Can I Export My Audit Report?

How Do I Update My Clinic's Information?

What Types Of Administrative-Based Roles Does DermEngine Support?

How Do I Limit A Clinic Member's Access? (Enterprise)

How Do I Remove A Manager From My Clinic?

How Do I Limit A Clinic Member's Access?

How to Restrict Patients from Canceling Appointment (Enterprise)?

How Do I Update My Company's Information? (For Enterprise Users)

How Can I Reschedule Appointments in DermEngine?

How Do I Set A Temporary Password For A New Clinic Member? (Enterprise)

How Do I Configure My Network Settings for Multiple Clinics?

How Do I Remove A Manager From My Clinic? (Enterprise)

How Do I Remove A Member From My Clinic? (Enterprise)

How Do I Navigate The Clinic Analytics Feature? (Enterprise)

How Do I Add A Manager/Member To A Clinic? (Enterprise)

How Do I Setup a Private Billing Form?

How to Enable the Booking Page on my DermEngine Account (Clinic)?

How Do I Archive A Member From My Clinic?

How Do I Update A Clinic's Information? (Enterprise Users)

How Do I Set A Temporary Password For A New Clinic Member?

How Do I Add A Manager/ Member To My Clinic?

When Will A New Clinic Member Become Active After They Are Invited?

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Total Body Photography 2.0

How Do I View Mapped Lesions Only?

How Do I View Dermoscopic Images Within A Total Body Photography Profile?

How Do I Edit Lesion Matching Results?

Teledermatology: How to view all body images when a case has been referred to you to evaluate?

How do I Pin TBP images for easier navigation?

How Do I Run Lesion Mapping?

How Do I Use The Flicker Tool?

How Do I Add Or Upload Total Body Images?

How Can I Customize My TBP Body Part Settings?

How Do I Use Annotation for Total Body Photography?

How Do I Add Custom Body Parts for Serial Total Body Photography?

How Can I Access A Patient's Total Body Images From Their Spots Page?

How Do I Perform Step By Step Mapping?

How Can I View A Lesion's Dermoscopic Image When Zooming In On The Total Body Image?

How Do I Parallel Pan And Zoom?

How Do I Move A Total Body Photography Image To Another Body Part?

How Can I Make Flicker More Accurate?

How Do I Access My Patient's Total Body Photography Profile?

How Do I Delete A Total Body Photo?

How Do I Crop Or Rotate Total Body Images?

How Do I Link My Mobile Device To DermEngine?

Lesion Detection Sliders in Total Body Photography

How Do I Take Dermoscopic Images From the Total Body Photography Page?

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Pathology Management

How Do I Navigate My Pathology Inbox? (Physicians & Dermatologists)

How Do I Add A Pathology Diagnosis?

How Do I Submit a Pathology Request?

Will My Patient Be Able to See Their Pathology Report If I Haven't Invited Them To DermEngine?

Why Did The Notification To My Patient About Their Pathology Report Fail?

How Do I Send A Pathology Report To A Patient?

How Do I Navigate My Pathology Inbox? (Pathologists)

How Do I Print A Template Pathology Request ?

How Can I Know When A Patient Has Accessed Their Results?

How Can I Add A Colleague To Receive A Pathology Report?

How Do I Delete or Amend A Pathology Diagnosis?

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Clinical Studies

How Do I Enroll A Patient In A Clinical Study?

How Do I Remove A Patient From A Clinical Study?

How Do I Anonymize A Clinical Study?

How Do I Start, Pause, Or Stop A Clinical Study?

How Do I Add/Remove An Investigator Or Coordinator To A Clinical Study?

How Do I Add A Clinical Study?

How Do I Add A Reviewer Form To A Clinical Study?

How Do I Add A Patient Form To A Clinical Study?

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Settings

How Do I Edit My Email Notification Settings?

How Do I Use The Procedures Form Builder?

How Can I Stay Logged In To The DermEngine Mobile App?

How Do I Adjust The 3D Body Map Navigation On The App?

How Do I Change The Language On DermEngine?

How To Turn On/Off Blur Detection

How Can I Receive Push Notifications To My Mobile Device?

How Do I Edit/Create Routine Followup Intervals?

How Can I Update The DermEngine App?

How Can I Update My Password To Meet My Enterprise's Policy?

How Do I Automatically Connect Providers Within My Enterprise?

How Do I Set Up Two-Factor Authentication?

How Do I Edit The Type Of Patients I Usually See Option?

Why Is The 3D Body Map Not Showing Properly On My Computer?

How can I set up my Digital Signature in DermEngine?

How Can I Turn on WebGL In My Browser To See My Patient's 3D Body Map?

How Do I Edit My Personal Information?

How Can I Set The Password Policy For My Enterprise?

How Can I See What Version Of The DermEngine App I'm Using?

What Is The Custom Form Builder?

How Do I Activate/Deactivate TouchID On My DermEngine iPhone App?

How Do I Change The Settings On The DermEngine App?

How Do I Add Color Coding To My 3D Body Map?

How Do I Create A Prescription Form?

How Do I Archive All Patients?

How Can I Enable Auto Updates For The DermEngine App?

How Do I Create A Patient Intake Form?

How Do I Turn Off Image Enhancement In The Mobile App?

How Do I Turn On/Off SCARD Integration?

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FAQ

How Do I Limit Data Usage?

Is DermEngine Compatible With My Dermoscope?

Can Patients Add Notes To The Spot They Submit?

How Can I Sync Only Over WiFi?

What Web Browsers Are DermEngine Compatible With?

Why Aren't My Images Syncing Between The DermEngine Web And Mobile App?

Can I Use The Mobile App Offline?

My Login History Says I Was Somewhere I Wasn't. Should I Be Worried?

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DermSync

How Do I Update My Database Settings On DermSync?

How Do I Export My Settings From DermSync?

What If DermSync Is Not Working? (Windows)

How Do I Set Up DermSync For Best Practice (BP Indigo and before)?

How Do I Set Up DermSync For Best Practice (BP Jade and after)?

What If A Patient Appears In Best Practice But Not On DermEngine?

How Do I Manually Update DermSync?

How Do I Uninstall DermSync Export? (Enterprise Only)

How Can I Sync My Camera's Pictures With DermEngine?

How do I update Filter by Providers or Filter by Appointment Types?

How Can I Reconnect DermSync?

How Do I Import My Settings Into DermSync?

How Do I Update My Expired Access Key?

How do I fix the error "Account disabled" on DermSync (BP Users)?

How Do I Add Proxy Settings to DermSync?

How do I Set Up and Use DermSync's Custom Field Filter for MedicalDirector Users?

How Do I Run DermSync Export? (Enterprise Only)

How Do I Set Up Team Viewer?

How can I import reports from DermEngine?

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Artificial Intelligence Algorithms FAQ

Where Does Visual Search Get Its Images From?

Do Other Clinics See My Images?

How Does DermEngine’s Visual Search Work?

Where Can I Find More Scientific Information About Visual Search?

What If I Don't Want My Patients' Images To Contribute To AI Enhancements For DermEngine?

Do I Need To Get Consent From My Patients Because Their Images May Be Used To Enhance DermEngine's AI?

How Were The Algorithms Tested?

Do The Images I Take Get Used To Enhance DermEngine’s AI?

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Total Body Photography 2.0 Summarized Guide

2. How Do I Use The Baseline Total Body Photography View?

1. How Do I Add Total Body Images?

4. How Do I Use The Total Body Photography Comparison View?

3. How Do I Map Lesions To The Body Map?

DermEngine Apple TV App

How do I display a live camera feed to the Apple TV App?

How do I search for a patient in Apple TV?

How Do I Find The Version Of My Apple TV App?

How do I compare moles in Apple TV?

How do I login to DermEngine on my Apple TV App?

How do I navigate the Apple TV MoleBox?

What are the requirements to use DermEngine Apple TV app?

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Migration & Integration

Can My Pathology Lab Integrate With DermEngine?

Do You Offer Integration Services?

Do You Offer Migration Services?