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DermEngine
Account Basics
- I Forgot My Username/Email- How Do I Recover It?
- How Do I Log In To DermEngine?
- How Do I Download The DermEngine App To My Phone/Tablet?
- I Forgot My Password- How Do I Reset It?
- What Happens When I Get Locked Out Of My Account?
- How to use Diagnostic Shortcuts on the Mobile Application
- How Do I Create A DermEngine Account?
- How Can I Get Help Within DermEngine?
- How Do I Change My Password?
Consultations & Referrals
- How Do I Add A Procedure To A Patient Case?
- How Do I Print A Diagnosis Report Or Create A PDF?
- How Can I View A Patient's Profile If I Don't Have A DermEngine Account?
- How Do I Share A Patient Case With My Colleague?
- How Do I Document A Prescription?
- How Do I Add A Clinical Diagnosis?
- How Do I Edit A Clinical Diagnosis?
- How To View a Case Shared with a Non-DermEngine User?
- How Do I Find A Diagnosis Report Of A Patient?
- How Do I Use The Diagnosis Drop-Down Feature?
- How Do I Use eRx and DoseSpot?
- What's The Difference Between Referring And Sharing A Patient?
- How Do I Edit A Visit Note?
- How Do I Share A Case With A Non-DermEngine User?
- How Do I Diagnose A Case That Has Been Referred To Me?
- How Do I Turn On Or Edit Diagnosis Templates?
- How Do I Add A Spot Note To A Patient Case?
- How Do I Print Or Download A Prescription?
- How Do I Refer A Patient Case?
Patient Management
- How Do I Access My Patients List?
- How Do I Use A Generic Template?
- How Do I Use Advanced Search?
- Why Isn't My Patient Receiving Notifications About Their Consultations?
- How Can I Search For A Patient?
- How Can I View A Patient's Information?
- How Do I Navigate My Patient's Timeline?
- How Do I Export A Patient's File To Best Practice?
- How Do I Edit A Patient's Email?
- Why Can't I Find Certain Patient & Images On The DermEngine App?
- How Do I Bulk Download Images from Advanced Search?
- How Do I Merge Two Patients?
- How Do I Archive Patients On The App?
- How Can I Manage Potential Integration Duplicates?
- How Do I Re-Invite A Patient?
- How Do I Print A Timeline Report with Annotations?
- How Do I Upload A PDF File?
- How to enable 'Activate Close Visit Form'?
- How Can I Reassign Images To The Correct Spot?
- How Can I View Or Edit A Patient's Intake Form Answers?
- How Do I Create A Generic Template?
- How Do I View My Notifications?
- How Do I create an Invoice and send a Payment Link to my Patients?
- How Do I Download Patient Images Or Information?
- How Can I Navigate My Patient's Spots Profile?
- How Do I Request Access To A Patient's File?
- How Do I Invite A Patient?
- How Can I Print My Patient's Timeline Report?
- How Do I Document A Visit Close Note?
- How to Share Timeline Reports with Patients or Providers?
- How Can I Fill Out a Patient Intake Form?
- How Do I Update My Clinic's Information To Ensure All Automated Emails Include The Clinics Email and Phone Contact?
- How Do I Delete A Patient?
- How Do I Sort My Patients List?
- How to save the timeline report to the patients profile under Documents?
- How Do I Merge Two Patients Across Clinics?
- How Do I Use The Routine Followups Page?
- How Can I Quickly View A Patient's Date Of Birth?
- How Do I Edit A Patient's Information?
- How Do I Compare Two Total Body Images?
- How Do I Add A Patient?
- How Do I Access My Activities?
- How Do I Only Show Patients' Initials For Privacy Purposes?
- How can I set up SMS appointment confirmations and reminders for my patients?
- How do I set a Reply-to email address for patient emails?
- How to enable 'view only' on MoleScope/SkinApp for your patients
- How to download a timeline report with more than 50 spots?
- How Can I Print Gallery Images in Timeline Report?
- How to View Shared Timeline Reports on DermEngine
- How to Add a Patient from Another system?
- How do I upload documents to a patient's profile?
Skin Imaging
- How To ZOOM In On TBP Images When Using The App
- How Do I Annotate An Image?
- How Do I Compare Two Or More Images Side By Side?
- How Do I Add An Image To Quick Snap?
- How Do I Use Region Search? (Not US)
- How to Use the Patient Gallery for Efficient Image Management?
- How Do I Navigate My Patient's Spot List?
- How do I Add, Upload, and Take Images? (4 Ways)
- How to Activate 48MPs Toggle for TBP imaging?
- How Can I Take Images With My Camera?
- How Do I Rotate And Compare Two Images?
- How Do I Assign A Patient's Unassigned Images?
- How do I set my camera on iPhone 13/14/15/16 Pro and Pro Max from automatic switching to the Ultra Wide lens?
- How Do I Rotate An Image?
- How to Export a Report/PDF from DermEngine to a Patient's File in Medtech Evolution?
- How Do I Navigate The 3D Body Map?
- How Do I Use Visual Search (US Only)?
- How to Generate a Cover/Referral Letter For Patient or a Provider?
- How Do I Run Evolution Tracker?
- How Do I Use The Hair Removal (Razor) Tool?
- How Can I Revise My Results on Visual Search (US Only)?
- How To Add/Amend the Disclaimer
- How Do I Create a Diagnosis Shortcut within DermEngine?
- How Do I Use Smart Snap?
- How Do I Run The ABCD Tool?
- How Do I Use Visual Search?
- How Do I Use Smart Snap When There Are No Existing Images?
- How Do I Delete An Image?
- How Do I Assign An Image That's In Quick Snap?
- How Do I Change A Spot's Color?
- How to Open DermEngine in Medtech Evolution?
- Follow Me Feature: How to synchronize your DermEngine mobile App to the DermEngine webpage?
- How Do I Relocate A Spot?
- How Do I Add A New Spot To A Patient Profile?
- How Do I Tag An Image?
- How to force sync your images from the mobile to the web?
- How Can I Revise My Results On Visual Search? (Not US)
- How Do I Change A Spot Type?
- How To Add/Edit Referring Doctors To Your Patients Profile?
- How Do I Merge Duplicate Spots?
- How Do I Use Injection Points on an Image?
Teledermatology Services
- How Do I Set Questions For Patients For My Teledermatology Services (for Clinic)?
- How Do I Set Up My Telederm Payment Deposits If My Bank Country Is Not Listed In Supported Countries?
- How Do I Navigate My Teledermatology Inbox?
- How Do I Access My Teledermatology Payment Summary?
- How Do I Activate/Edit My Teledermatology Services In A Region?
- How Do I Set Up A Fee For My Teleconsult Services?
- How Do I Get Started With My Teleconsultation Services?
- How Do I Turn On My Teledermatology Service Availability?
- How Do I Set Up My Account For Teledermatology? (Enterprise)
- How Do I Upload My Medical License?
- How Do I Set Up An Automated Payment Plan?
- How Do I Download my Telederm Inbox cases?
- How Do I Disconnect My Zoom Account From DermEngine?
- How Do I Provide Teledermatology Services To Those Who Are Not My Patients?
- How Do I Turn My Status To Out-Of-Office For Teledermatology?
- How Do I Set Up Payments on my Appointment Booking Page?
- How Do I Integrate My Zoom Account With DermEngine?
- How Do I Add Appointment Time Slots For My Teleconsultation Services?
MoleScope II
- How Do I Remove The Contact Or Non-Contact Cap?
- What Comes With MoleScope II?
- Will My MoleScope II (models A/A+/B/B+) Be Compatible With My Updated Phone/Tablet Model?
- How Do I Apply A Discount Code To My Device Purchase?
- What is MoleScope II?
- How Can I Achieve The Best Imaging Quality?
- Does MoleScope II Offer Contact Or Non-Contact Imaging?
Consent
- How Can Existing Patients Sign Consent Forms?
- How Do I Add A Questionnaire To A Consent Form?
- How Do I Create A Patient Consent Form? (Enterprise Users)
- How Can My Patient Opt Out Of DermEngine's AI Tools?
- How Can My Patient Opt Back In To DermEngine's AI Tools?
- How Do I Create A Patient Consent Form?
- How Do I Access The Patient Consent Forms Dashboard? (Enterprise Users)
- How Can New Patients Sign Consent Forms?
- How Do I Access The Patient Consent Forms Dashboard?
- How Will My Patient Opting Out Of DermEngine's AI Tools Affect My Usage?
- How Can I Edit A Patient's Consent?
- How Do I Add A Questionnaire To A Consent Form? (Enterprise Users)
Clinic Management
- How to Set Up Access Permissions for Clinics and Users (Enterprise)?
- How Can I Pay For My DermEngine Subscription?
- How Do I Update My Clinic's Logo?
- How to Enable the Booking Page on my DermEngine Account (Enterprise)?
- How Do I Add A Clinic To My Enterprise Account?
- How Do I Change My Patient's Permissions? (Enterprise)
- How Do I Navigate The Audit Reports Dashboard?
- How Do I Archive A Member From My Clinic? (Enterprise)
- How Do I Add A Colleague To My Referral Network?
- How to Customize the Patient Booking Page Web Address?
- How Do I Change My Patient Access Settings?
- How Do I Remove A Colleague From My Network?
- How Can I Switch To A Different Clinic?
- How Do I Navigate The Clinic Analytics Feature?
- How Do I Remove A Member From My Clinic?
- How Do I Add Appointment Time Slots For My In-Clinic Visits?
- How Do I Navigate The Enterprise Dashboard?
- How Can I Export My Audit Report?
- How Do I Update My Clinic's Information?
- What Types Of Administrative-Based Roles Does DermEngine Support?
- How Do I Limit A Clinic Member's Access? (Enterprise)
- How Do I Remove A Manager From My Clinic?
- How Do I Limit A Clinic Member's Access?
- How to Restrict Patients from Canceling Appointment (Enterprise)?
- How Do I Update My Company's Information? (For Enterprise Users)
- How Can I Reschedule Appointments in DermEngine?
- How Do I Set A Temporary Password For A New Clinic Member? (Enterprise)
- How Do I Configure My Network Settings for Multiple Clinics?
- How Do I Remove A Manager From My Clinic? (Enterprise)
- How Do I Remove A Member From My Clinic? (Enterprise)
- How Do I Navigate The Clinic Analytics Feature? (Enterprise)
- How Do I Add A Manager/Member To A Clinic? (Enterprise)
- How Do I Setup a Private Billing Form?
- How to Enable the Booking Page on my DermEngine Account (Clinic)?
- How Do I Archive A Member From My Clinic?
- How Do I Update A Clinic's Information? (Enterprise Users)
- How Do I Set A Temporary Password For A New Clinic Member?
- How Do I Add A Member or Manager To My Clinic?
- When Will A New Clinic Member Become Active After They Are Invited?
- How can I create different appointment types for my clinic?
- How Do I Add An Enterprise Admin to a Clinic?
Total Body Photography 2.0
- How Do I View Mapped Lesions Only?
- How Do I View Dermoscopic Images Within A Total Body Photography Profile?
- How Do I Edit Lesion Matching Results?
- Teledermatology: How to view all body images when a case has been referred to you to evaluate?
- How do I Pin TBP images for easier navigation?
- How Do I Run Lesion Mapping?
- How Do I Use The Flicker Tool?
- How Do I Add Or Upload Total Body Images?
- How Can I Customize My TBP Body Part Settings?
- How Do I Use Annotation for Total Body Photography?
- How Do I Add Custom Body Parts for Serial Total Body Photography?
- How Can I Access A Patient's Total Body Images From Their Spots Page?
- How Do I Perform Step By Step Mapping?
- How Can I View A Lesion's Dermoscopic Image When Zooming In On The Total Body Image?
- How Do I Parallel Pan And Zoom?
- How Do I Move A Total Body Photography Image To Another Body Part?
- How Can I Make Flicker More Accurate?
- How Do I Access My Patient's Total Body Photography Profile?
- How Do I Delete A Total Body Photo?
- How Do I Crop Or Rotate Total Body Images?
- How Do I Link My Mobile Device To DermEngine?
- Lesion Detection Tools
- How Do I Take Dermoscopic Images From the Total Body Photography Page?
- How do I use Enlarged View mode?
Pathology Management
- How Do I Navigate My Pathology Inbox? (Physicians & Dermatologists)
- How Do I Add A Pathology Diagnosis?
- How Do I Submit a Pathology Request?
- Will My Patient Be Able to See Their Pathology Report If I Haven't Invited Them To DermEngine?
- Why Did The Notification To My Patient About Their Pathology Report Fail?
- How Do I Send A Pathology Report To A Patient?
- How Do I Navigate My Pathology Inbox? (Pathologists)
- How Do I Print A Template Pathology Request ?
- How Can I Know When A Patient Has Accessed Their Results?
- How Can I Add A Colleague To Receive A Pathology Report?
- How Do I Delete or Amend A Pathology Diagnosis?
Clinical Studies
- How Do I Enroll A Patient In A Clinical Study?
- How Do I Remove A Patient From A Clinical Study?
- How Do I Anonymize A Clinical Study?
- How Do I Start, Pause, Or Stop A Clinical Study?
- How Do I Add/Remove An Investigator Or Coordinator To A Clinical Study?
- How Do I Add A Clinical Study?
- How Do I Add A Reviewer Form To A Clinical Study?
- How Do I Add A Patient Form To A Clinical Study?
Settings
- How Do I Edit My Email Notification Settings?
- How Do I Use The Procedures Form Builder?
- How Can I Stay Logged In To The DermEngine Mobile App?
- How Do I Adjust The 3D Body Map On The App?
- How Do I Change The Language On DermEngine?
- How To Turn On/Off Blur Detection
- How Can I Receive Push Notifications To My Mobile Device?
- How Do I Edit/Create Routine Followup Intervals?
- How Can I Update The DermEngine App?
- How Can I Update My Password To Meet My Enterprise's Policy?
- How Do I Automatically Connect Providers Within My Enterprise?
- How Do I Set Up Two-Factor Authentication?
- How Do I Edit The Type Of Patients I Usually See Option?
- Why Is The 3D Body Map Not Showing Properly On My Computer?
- How can I set up my Digital Signature in DermEngine?
- How Can I Turn on WebGL In My Browser To See My Patient's 3D Body Map?
- How Do I Edit My Personal Information?
- How Can I Set The Password Policy For My Enterprise?
- How Can I See What Version Of The DermEngine App I'm Using?
- What Is The Custom Form Builder?
- How Do I Activate/Deactivate TouchID On My DermEngine iPhone App?
- How Do I Change The Settings On The DermEngine App?
- How Do I Add Color Coding To My 3D Body Map?
- How Do I Create A Prescription Form?
- How Do I Archive All Patients?
- How Can I Enable Auto Updates For The DermEngine App?
- How Do I Create A Patient Intake Form?
- How Do I Turn Off Image Enhancement In The Mobile App?
- How Do I Turn On/Off SCARD Integration?
FAQ
- How Do I Limit Data Usage?
- Is DermEngine Compatible With My Dermoscope?
- Can Patients Add Notes To The Spot They Submit?
- How Can I Sync Only Over WiFi?
- What Web Browsers Are DermEngine Compatible With?
- Why Aren't My Images Syncing Between The DermEngine Web And Mobile App?
- Can I Use The Mobile App Offline?
- My Login History Says I Was Somewhere I Wasn't. Should I Be Worried?
DermSync
- How Do I Update My Database Settings On DermSync?
- How Do I Export My Settings From DermSync?
- What If DermSync Is Not Working? (Windows)
- How Do I Set Up DermSync For Best Practice (BP Indigo and before)?
- How Do I Set Up DermSync For Best Practice (BP Jade and after)?
- What If A Patient Appears In Best Practice But Not On DermEngine?
- How Do I Manually Update DermSync?
- How Do I Uninstall DermSync Export? (Enterprise Only)
- How Can I Sync My Camera's Pictures With DermEngine?
- How do I update Filter by Providers or Filter by Appointment Types?
- How Can I Reconnect DermSync?
- How Do I Import My Settings Into DermSync?
- How Do I Update My Expired Access Key?
- How do I fix the error "Account disabled" on DermSync (BP Users)?
- How Do I Add Proxy Settings to DermSync?
- How do I Set Up and Use DermSync's Custom Field Filter for MedicalDirector Users?
- How Do I Run DermSync Export? (Enterprise Only)
- How Do I Set Up Team Viewer?
- How can I import reports from DermEngine?
- How do I uninstall DermSync Export?
- How to setup TeamViewer on your machine?
- How to run DermSync Export?
- How to completely close DermSync on mac?
Artificial Intelligence Algorithms FAQ
- Where Does Visual Search Get Its Images From?
- Do Other Clinics See My Images?
- How Does DermEngine’s Visual Search Work?
- Where Can I Find More Scientific Information About Visual Search?
- What If I Don't Want My Patients' Images To Contribute To AI Enhancements For DermEngine?
- Do I Need To Get Consent From My Patients Because Their Images May Be Used To Enhance DermEngine's AI?
- How Were The Algorithms Tested?
- Do The Images I Take Get Used To Enhance DermEngine’s AI?
DermEngine Apple TV App
- How do I display a live camera feed to the Apple TV App?
- How do I search for a patient in Apple TV?
- How Do I Find The Version Of My Apple TV App?
- How do I compare moles in Apple TV?
- How do I login to DermEngine on my Apple TV App?
- How do I navigate the Apple TV MoleBox?
- What are the requirements to use DermEngine Apple TV app?