Sometimes DermSync's underlying processes do not quit automatically, and as a result the newest version of the program will not open. To force quit DermSync follow the instructions below:
- Press Ctrl + Alt + Delete, then select Task Manager.
- Select the Processes tab, then check to see if DermSync is running. If it is, select DermSync and click End Task.
- Click the Start Menu of your screen and search for DermSync. Next, select it and check that it is open on the bottom right corner of your screen.
- To confirm you are running the latest version, right click the DermSync logo in the bottom right corner of your screen and click "Check for update..".
- Click the DermSync Icon and log in using your credentials.
- Once logged in, you may test to see if DermSync is working by opening or updating a patient's profile in your PMS/EMR. After waiting 30 seconds, check DermEngine to confirm that the patient appears or is updated accordingly.
If you're followed the instructions above and are still experiencing trouble, please contact support@metaoptima.com.