MetaOptima Technology Inc
DermEngine™
DermEngine™
Account Basics
Consultations & Referrals
Patient Management
Skin Imaging
Teledermatology Services
MoleScope II
Consent
Clinic Management
Total Body Photography 2.0
Pathology Management
Clinical Studies
Settings
FAQ
DermSync
Artificial Intelligence Algorithms FAQ
Total Body Photography 2.0 Summarized Guide
DermEngine Apple TV App
Migration & Integration
MoleScope™
Account Setup & Order FAQ
Imaging & Consultations
Profile/Settings
MoleScope/Smartphone Compatibility
Skin Cancer FAQ
Device
Skin App
Imaging, Documenting & Submitting A Case
DermEngine™ (Portuguese)
Perguntas frequentes sobre assinaturas
Gerenciamento de Pacientes
Perguntas frequentes
Gestão Clínica
Noções básicas da conta
Imagem da pele
Configurações
Consultas e Referências
Serviços de Teledermatologia
Migração e Integração
Back to home
MetaOptima Technology Inc
DermEngine™
DermEngine™
Account Basics
Consultations & Referrals
Patient Management
Skin Imaging
Teledermatology Services
MoleScope II
Consent
Clinic Management
Total Body Photography 2.0
Pathology Management
Clinical Studies
Settings
FAQ
DermSync
Artificial Intelligence Algorithms FAQ
Total Body Photography 2.0 Summarized Guide
DermEngine Apple TV App
Migration & Integration
MoleScope™
Account Setup & Order FAQ
Imaging & Consultations
Profile/Settings
MoleScope/Smartphone Compatibility
Skin Cancer FAQ
Device
Skin App
Imaging, Documenting & Submitting A Case
DermEngine™ (Portuguese)
Perguntas frequentes sobre assinaturas
Gerenciamento de Pacientes
Perguntas frequentes
Gestão Clínica
Noções básicas da conta
Imagem da pele
Configurações
Consultas e Referências
Serviços de Teledermatologia
Migração e Integração
DermEngine™
How do I upload documents to a patient's profile?
Account Basics
I Forgot My Username/Email- How Do I Recover It?
How Do I Log In To DermEngine?
How Do I Download The DermEngine App To My Phone/Tablet?
I Forgot My Password- How Do I Reset It?
What Happens When I Get Locked Out Of My Account?
How to use Diagnostic Shortcuts on the Mobile Application
How Do I Create A DermEngine Account?
How Can I Get Help Within DermEngine?
How Do I Change My Password?
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Consultations & Referrals
How Do I Add A Procedure To A Patient Case?
How Do I Print A Diagnosis Report Or Create A PDF?
How Can I View A Patient's Profile If I Don't Have A DermEngine Account?
How Do I Share A Patient Case With My Colleague?
How Do I Document A Prescription?
How Do I Add A Clinical Diagnosis?
How Do I Edit A Clinical Diagnosis?
How To View a Case Shared With a Non-DermEngine User?
How Do I Find A Diagnosis Report Of A Patient?
How Do I Use The Diagnosis Drop-Down Feature?
How Do I Use eRx and DoseSpot?
What's The Difference Between Referring And Sharing A Patient?
How Do I Edit A Visit Note?
How Do I Share A Case With A Non-DermEngine User?
How Do I Diagnose A Case That Has Been Referred To Me?
How Do I Turn On Or Edit Diagnosis Templates?
How Do I Add A Spot Note To A Patient Case?
How Do I Print Or Download A Prescription?
How Do I Refer A Patient Case?
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Patient Management
How Do I Access My Patients List?
How Do I Use A Generic Template?
How Do I Use Advanced Search?
Why Isn't My Patient Receiving Notifications About Their Consultations?
How Can I Search For A Patient?
How Can I View A Patient's Information?
How Do I Navigate My Patient's Timeline?
How Do I Export A Patient's File To Best Practice?
How Do I Edit A Patient's Email?
How Do I Bulk Download Images from Advanced Search?
Why Can't I Find Certain Patient & Images On The DermEngine App?
How Do I Merge Two Patients?
How Do I Archive Patients On The App?
How Can I Manage Potential Integration Duplicates?
How Do I Re-Invite A Patient?
How Do I Print A Timeline Report with Annotations?
How Do I Upload A PDF File?
How to enable the 'Activate Close Visit Form'?
How Can I Reassign Images To The Correct Spot?
How Can I View Or Edit A Patient's Intake Form Answers?
How Do I Create A Generic Template?
How Do I View My Notifications?
How Do I create an Invoice and send a Payment Link to my Patients?
How Do I Download Patient Images Or Information?
How Can I Navigate My Patient's Spots Profile?
How Do I Request Access To A Patient's File?
How Do I Invite A Patient?
How Can I Print My Patient's Timeline Report?
How Do I Document A Patient Visit Note?
How to share pdf reports with your Patients or Providers via email?
How Can I Fill Out a Patient Intake Form?
How Do I Update My Clinic's Information To Ensure All Automated Emails Include The Clinics Email and Phone Contact?
How Do I Delete A Patient?
How Do I Sort My Patients List?
How to save the timeline report to the patients profile under Documents?
How Do I Use The Routine Followups Page?
How Do I Merge Two Patients Across Clinics?
How Can I Quickly View A Patient's Date Of Birth?
How Do I Edit A Patient's Information?
How Do I Compare Two Total Body Images?
How Do I Add A Patient?
How Do I Access My Activities?
How Do I Only Show Patients' Initials For Privacy Purposes?
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Skin Imaging
How To ZOOM In On TBP Images When Using The App
How Do I Annotate An Image?
How Do I Compare Two Or More Images Side By Side?
How Do I Add An Image To Quick Snap?
How Do I Use Region Search? (Not US)
How to Use the Patient Gallery for Efficient Image Management?
How Do I Navigate My Patient's Spot List?
How Do I Add, Upload and Take Images?
How to Activate 48MPs Toggle for TBP imaging?
How Can I Take Images With My Camera?
How Do I Rotate And Compare Two Images?
How Do I Assign A Patient's Unassigned Images?
How do I set my camera on iPhone 13/14/15 Pro, Pro Max from automatic switching to the Ultra Wide lens?
How Do I Rotate An Image?
How to Export a Report/PDF from DermEngine to a Patient's File in Medtech Evolution?
How Do I Navigate The 3D Body Map?
How Do I Use Visual Search (US Only)?
How to Generate a Cover/Referral Letter For Patient or a Provider?
How Do I Run Evolution Tracker?
How Do I Use The Hair Removal (Razor) Tool?
How Can I Revise My Results on Visual Search (US Only)?
How To Add/Amend the Disclaimer
How Do I Create a Diagnosis Shortcut within DermEngine?
How Do I Use Smart Snap?
How Do I Run The ABCD Tool?
How Do I Use Visual Search?
How Do I Use Smart Snap When There Are No Existing Images?
How Do I Add Or Upload Images?
How Do I Assign An Image That's In Quick Snap?
How Do I Delete An Image?
How Do I Change A Spot's Color?
How to Open DermEngine in Medtech Evolution?
Follow Me Feature: How to synchronize your DermEngine mobile App to the DermEngine webpage?
How Do I Relocate A Spot?
How Do I Add A New Spot To A Patient Profile?
How Do I Tag An Image?
How to force sync your images from the mobile to the web?
How Can I Revise My Results On Visual Search? (Not US)
How Do I Change A Spot Type?
How To Add Referring Doctor/s To Your Patients Profile?
How Do I Merge Duplicate Spots?
How Do I Use Injection Points on an Image?
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Teledermatology Services
How Do I Set Questions For Patients For My Teledermatology Services (for Clinic)?
How Do I Set Up My Telederm Payment Deposits If My Bank Country Is Not Listed In Supported Countries?
How Do I Navigate My Teledermatology Inbox?
How Do I Access My Teledermatology Payment Summary?
How Do I Activate/Edit My Teledermatology Services In A Region?
How Do I Set Up A Fee For My Teleconsult Services?
How Do I Get Started With My Teleconsultation Services?
How Do I Turn On My Teledermatology Service Availability?
How Do I Set Up My Account For Teledermatology? (Enterprise)
How Do I Upload My Medical License?
How Do I Set Up An Automated Payment Plan?
How Do I Download my Telederm Inbox cases?
How Do I Disconnect My Zoom Account From DermEngine?
How Do I Provide Teledermatology Services To Those Who Are Not My Patients?
How Do I Turn My Status To Out-Of-Office For Teledermatology?
How Do I Set Up Payments on my Appointment Booking Page?
How Do I Integrate My Zoom Account With DermEngine?
How Do I Add Appointment Time Slots For My Teleconsultation Services?
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MoleScope II
How Do I Remove The Contact Or Non-Contact Cap?
What Comes With MoleScope II?
Will My MoleScope II (models A/A+/B/B+) Be Compatible With My Updated Phone/Tablet Model?
How Do I Apply A Discount Code To My Device Purchase?
What is MoleScope II?
How Can I Achieve The Best Imaging Quality?
Does MoleScope II Offer Contact Or Non-Contact Imaging?
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Consent
How Can Existing Patients Sign Consent Forms?
How Do I Add A Questionnaire To A Consent Form?
How Do I Create A Patient Consent Form? (Enterprise Users)
How Can My Patient Opt Out Of DermEngine's AI Tools?
How Can My Patient Opt Back In To DermEngine's AI Tools?
How Do I Create A Patient Consent Form?
How Do I Access The Patient Consent Forms Dashboard? (Enterprise Users)
How Can New Patients Sign Consent Forms?
How Will My Patient Opting Out Of DermEngine's AI Tools Affect My Usage?
How Do I Access The Patient Consent Forms Dashboard?
How Can I Edit A Patient's Consent?
How Do I Add A Questionnaire To A Consent Form? (Enterprise Users)
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Clinic Management
How to Set Up Access Permissions for Clinics and Users (Enterprise)?
How Can I Pay For My DermEngine Subscription?
How Do I Update My Clinic's Logo?
How to Enable the Booking Page on my DermEngine Account (Enterprise)?
How Do I Add A Clinic To My Enterprise Account?
How Do I Change My Patient's Permissions? (Enterprise)
How Do I Navigate The Audit Reports Dashboard?
How Do I Archive A Member From My Clinic? (Enterprise)
How Do I Add A Colleague To My Referral Network?
How to Customize the Patient Booking Page Web Address?
How Do I Change My Patient Access Settings?
How Do I Remove A Colleague From My Network?
How Can I Switch To A Different Clinic?
How Do I Navigate The Clinic Analytics Feature?
How Do I Remove A Member From My Clinic?
How Do I Add Appointment Time Slots For My In-Clinic Visits?
How Do I Navigate The Enterprise Dashboard?
How Can I Export My Audit Report?
How Do I Update My Clinic's Information?
What Types Of Administrative-Based Roles Does DermEngine Support?
How Do I Limit A Clinic Member's Access? (Enterprise)
How Do I Remove A Manager From My Clinic?
How Do I Limit A Clinic Member's Access?
How to Restrict Patients from Canceling Appointment (Enterprise)?
How Do I Update My Company's Information? (For Enterprise Users)
How Can I Reschedule Appointments in DermEngine?
How Do I Set A Temporary Password For A New Clinic Member? (Enterprise)
How Do I Configure My Network Settings for Multiple Clinics?
How Do I Remove A Manager From My Clinic? (Enterprise)
How Do I Remove A Member From My Clinic? (Enterprise)
How Do I Navigate The Clinic Analytics Feature? (Enterprise)
How Do I Add A Manager/Member To A Clinic? (Enterprise)
How Do I Setup a Private Billing Form?
How to Enable the Booking Page on my DermEngine Account (Clinic)?
How Do I Archive A Member From My Clinic?
How Do I Update A Clinic's Information? (Enterprise Users)
How Do I Set A Temporary Password For A New Clinic Member?
How Do I Add A Manager/ Member To My Clinic?
When Will A New Clinic Member Become Active After They Are Invited?
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Total Body Photography 2.0
How Do I View Mapped Lesions Only?
How Do I View Dermoscopic Images Within A Total Body Photography Profile?
How Do I Edit Lesion Matching Results?
Teledermatology: How to view all body images when a case has been referred to you to evaluate?
How do I Pin TBP images for easier navigation?
How Do I Run Lesion Mapping?
How Do I Use The Flicker Tool?
How Do I Add Or Upload Total Body Images?
How Can I Customize My TBP Body Part Settings?
How Do I Use Annotation for Total Body Photography?
How Do I Add Custom Body Parts for Serial Total Body Photography?
How Can I Access A Patient's Total Body Images From Their Spots Page?
How Do I Perform Step By Step Mapping?
How Can I View A Lesion's Dermoscopic Image When Zooming In On The Total Body Image?
How Do I Parallel Pan And Zoom?
How Do I Move A Total Body Photography Image To Another Body Part?
How Can I Make Flicker More Accurate?
How Do I Access My Patient's Total Body Photography Profile?
How Do I Delete A Total Body Photo?
How Do I Crop Or Rotate Total Body Images?
How Do I Link My Mobile Device To DermEngine?
Lesion detection slider's in Total Body Photography
How Do I Take Dermoscopic Images From The Total Body Photography Page?
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Pathology Management
How Do I Navigate My Pathology Inbox? (Physicians & Dermatologists)
How Do I Add A Pathology Diagnosis?
How Do I Submit a Pathology Request?
Will My Patient Be Able to See Their Pathology Report If I Haven't Invited Them To DermEngine?
Why Did The Notification To My Patient About Their Pathology Report Fail?
How Do I Send A Pathology Report To A Patient?
How Do I Navigate My Pathology Inbox? (Pathologists)
How Do I Print A Template Pathology Request ?
How Can I Know When A Patient Has Accessed Their Results?
How Can I Add A Colleague To Receive A Pathology Report?
How Do I Delete or Amend A Pathology Diagnosis?
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Clinical Studies
How Do I Enroll A Patient In A Clinical Study?
How Do I Remove A Patient From A Clinical Study?
How Do I Anonymize A Clinical Study?
How Do I Start, Pause, Or Stop A Clinical Study?
How Do I Add/Remove An Investigator Or Coordinator To A Clinical Study?
How Do I Add A Clinical Study?
How Do I Add A Reviewer Form To A Clinical Study?
How Do I Add A Patient Form To A Clinical Study?
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Settings
How Do I Edit My Email Notification Settings?
How Do I Use The Procedures Form Builder?
How Can I Stay Logged In To The DermEngine Mobile App?
How Do I Adjust The 3D Body Map Navigation On The App?
How Do I Change The Language On DermEngine?
How To Turn On/Off Blur Detection
How Can I Receive Push Notifications To My Mobile Device?
How Do I Edit/Create Routine Followup Intervals?
How Can I Update The DermEngine App?
How Can I Update My Password To Meet My Enterprise's Policy?
How Do I Automatically Connect Providers Within My Enterprise?
How Do I Set Up Two-Factor Authentication?
How Do I Edit The Type Of Patients I Usually See Option?
Why Is The 3D Body Map Not Showing Properly On My Computer?
How can I set up my Digital Signature in DermEngine?
How Can I Turn on WebGL In My Browser To See My Patient's 3D Body Map?
How Do I Edit My Personal Information?
How Can I Set The Password Policy For My Enterprise?
How Can I See What Version Of The DermEngine App I'm Using?
What Is The Custom Form Builder?
How Do I Activate/Deactivate TouchID On My DermEngine iPhone App?
How Do I Change The Settings On The DermEngine App?
How Do I Add Color Coding To My 3D Body Map?
How Do I Create A Prescription Form?
How Do I Archive All Patients?
How Can I Enable Auto Updates For The DermEngine App?
How Do I Create A Patient Intake Form?
How Do I Turn Off Image Enhancement In The Mobile App?
How Do I Turn On/Off SCARD Integration?
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FAQ
How Do I Limit Data Usage?
Is DermEngine Compatible With My Dermoscope?
Can Patients Add Notes To The Spot They Submit?
How Can I Sync Only Over WiFi?
What Web Browsers Are DermEngine Compatible With?
Why Aren't My Images Syncing Between The DermEngine Web And Mobile App?
Can I Use The Mobile App Offline?
My Login History Says I Was Somewhere I Wasn't. Should I Be Worried?
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DermSync
How Do I Update My Database Settings On DermSync?
How Do I Export My Settings From DermSync?
What If DermSync Is Not Working? (Windows)
How Do I Set Up DermSync For Best Practice (BP Indigo and before)?
How Do I Set Up DermSync For Best Practice (BP Jade and after)?
What If A Patient Appears In Best Practice But Not On DermEngine?
How Do I Manually Update DermSync?
How Do I Uninstall DermSync Export? (Enterprise Only)
How Can I Sync My Camera's Pictures With DermEngine?
How do I update Filter by Providers or Filter by Appointment Types?
How Can I Reconnect DermSync?
How Do I Import My Settings Into DermSync?
How Do I Update My Expired Access Key?
How do I fix the error "Account disabled" on DermSync (BP Users)?
How Do I Add Proxy Settings to DermSync?
How do I Set Up and Use DermSync's Custom Field Filter for MedicalDirector Users?
How Do I Run DermSync Export? (Enterprise Only)
How Do I Set Up Team Viewer?
How can I import reports from DermEngine?
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Artificial Intelligence Algorithms FAQ
Where Does Visual Search Get Its Images From?
Do Other Clinics See My Images?
How Does DermEngine’s Visual Search Work?
Where Can I Find More Scientific Information About Visual Search?
What If I Don't Want My Patients' Images To Contribute To AI Enhancements For DermEngine?
Do I Need To Get Consent From My Patients Because Their Images May Be Used To Enhance DermEngine's AI?
How Were The Algorithms Tested?
Do The Images I Take Get Used To Enhance DermEngine’s AI?
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Total Body Photography 2.0 Summarized Guide
2. How Do I Use The Baseline Total Body Photography View?
1. How Do I Add Total Body Images?
4. How Do I Use The Total Body Photography Comparison View?
3. How Do I Map Lesions To The Body Map?
DermEngine Apple TV App
How do I display a live camera feed to the Apple TV App?
How do I search for a patient in Apple TV?
How Do I Find The Version Of My Apple TV App?
How do I compare moles in Apple TV?
How do I login to DermEngine on my Apple TV App?
How do I navigate the Apple TV MoleBox?
What are the requirements to use DermEngine Apple TV app?
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Migration & Integration
Can My Pathology Lab Integrate With DermEngine?
Do You Offer Integration Services?
Do You Offer Migration Services?