DermEngine™
DermEngine™ is a smart connected platform that offers image archiving, documentation, communication and diagnostics. With DermEngine, your MoleScope images are seamlessly synced with the web platform, and are securely stored on the cloud. DermEngine’s web platform can be accessed at https://dermengine.com.
Account Basics
- How Do I Create A DermEngine Account?
- How Do I Log In To DermEngine?
- How Do I Download The DermEngine App To My Phone/Tablet?
- I Forgot My Password- How Do I Reset It?
- I Forgot My Username/Email- How Do I Recover It?
- What Happens When I Get Locked Out Of My Account?
Subscription FAQ
- How Do I Upgrade My Plan?
- Are There Any Setup Fees?
- Can I Pay Annually?
- How Do I Purchase/Remove Add-Ons For My Plan?
- How Do I Add More Images To My Plan?
- Will My Existing Images Be Transferred If I Upgrade My Plan?
Consultations & Referrals
- How Do I Add A Clinical Diagnosis?
- How Do I Perform A Teleconsultation?
- How Do I Use The Diagnosis Drop-Down Feature?
- How Do I Find A Diagnosis Report Of A Patient?
- How Do I Turn On Or Edit Diagnosis Templates?
- How Do I Print A Diagnosis Report Or Create A PDF?
Patient Management
- Why Can't I Find Certain Patient & Images On The DermEngine App?
- How Do I Access My Patients List?
- How Do I Add A Patient?
- How Can I View A Patient's Information?
- How Can I Search For A Patient?
- How Do I Invite A Patient?
Skin Imaging
- How Do I Use The Hair Removal (Razor) Tool?
- How Do I Add A New Spot To A Patient Profile?
- How Do I Add Or Upload Images?
- How Can I Take Images With My Camera?
- How Do I Delete An Image?
- How Do I Navigate The 3D Body Map?
Teledermatology Services
- How Do I Get Started With My Teleconsultation Services?
- How Do I Turn On My Teledermatology Service Availability?
- How Do I Upload My Medical License?
- How Do I Provide Teledermatology Services To Those Who Are Not My Patients?
- How Do I Activate/Edit My Teledermatology Services In A Region?
- How Do I Set Questions For Patients For My Teledermatology Services?
Clinic Management
- How Do I Add A Colleague To My Referral Network?
- How Do I Remove A Colleague From My Network?
- How Do I Add A Manager/ Member To My Clinic?
- How Do I Set A Temporary Password For A New Clinic Member?
- When Will A New Clinic Member Become Active After They Are Invited?
- How Do I Limit A Clinic Member's Access?
Pathology Management
- How Do I Add A Pathology Diagnosis?
- How Do I Delete or Amend A Pathology Diagnosis?
- How Do I Submit A Quick Pathology Request?
- How Do I Navigate My Pathology Inbox? (Physicians & Dermatologists)
- How Do I Navigate My Pathology Inbox? (Pathologists)
- How Do I Send A Pathology Report To A Patient?
Clinical Studies
- How Do I Enroll A Patient In A Clinical Study?
- How Do I Remove A Patient From A Clinical Study?
- How Do I Add A Study Form?
- How Do I Add/Remove An Investigator Or Coordinator To A Clinical Study?
- How Do I Start, Pause, Or Stop A Clinical Study?
- How Do I Navigate The Clinical Studies Status Bar?
Settings
- Why Is The 3D Body Map Not Showing Properly On My Computer?
- How Do I Edit My Personal Information?
- How Do I Edit My Email Notification Settings?
- How Do I Change The Settings On The DermEngine App?
- How Can I Stay Logged In To The DermEngine Mobile App?
- How Do I Edit/Create Routine Followup Intervals?
MoleScope II
- How Do I Apply A Discount Code To My Device Purchase?
- What is MoleScope II?
- What Comes With MoleScope II?
- How Do I Register My MoleScope Device On DermEngine?
- What’s The Difference Between MoleScope And MoleScope II?
- Will My MoleScope Be Compatible With My Updated Phone/Tablet Model?
Full-Body Imaging
- What is Full-Body Imaging?
- How Do I Subscribe To Full-Body Imaging?
- How Do I Add or Upload A Full-Body Image?
- How Do I Delete A Total Body Photo?
- How Can I Access A Patient's Full-Body Images?
- How Do I Add Dermoscopic Images To Spots Detected On A Full-Body Image?
Total Body Photography 2.0
- How Do I Access My Patient's Total Body Photography Profile?
- How Do I Add Or Upload Total Body Images?
- How Do I Run Lesion Mapping?
- How Do I Perform Step By Step Mapping?
- How Do I Link My Mobile Device To DermEngine?
- How Do I Take Dermoscopic Images From The Total Body Photography Page?
DermEngine Apple TV App
- What are the requirements to use DermEngine Apple TV app?
- How do I login to DermEngine on my Apple TV App?
- How do I navigate the Apple TV MoleBox?
- How do I search for a patient in Apple TV?
- How do I display a live camera feed to the Apple TV App?
- How do I compare moles in Apple TV?
Artificial Intelligence Algorithms FAQ
- How Does DermEngine’s Visual Search Work?
- How Were The Algorithms Tested?
- Do The Images I Take Get Used To Enhance DermEngine’s AI?
- Do Other Clinics See My Images
- Where Can I Find More Scientific Information About Visual Search?
- What If I Don't Want My Patients' Images To Contribute To AI Enhancements For DermEngine?
Migration & Integration
FAQ
- Is DermEngine Compatible With My Dermoscope?
- Can Patients Add Notes To The Spot They Submit?
- Can I Monitor Which Doctor The Patient Has Sent The Case To (And If It Has Been Actioned)?
- Can I Transfer A Case That Has Been Referred To Me To Another Colleague?
- Can You Set Reminders To Respond To A Case?
- My Login History Says I Was Somewhere I Wasn't. Should I Be Worried?
Consent
DermSync
- How Do I Set Up DermSync For Best Practice?
- What If DermSync Is Not Working?
- How Do I Set Up Team Viewer?
- What If A Patient Appears In Best Practice But Not On DermEngine?
- How Do I Manually Update DermSync?
- How Do I Update My Expired Access Key?