DermEngine™
DermEngine™ is a smart connected platform that offers image archiving, documentation, communication and diagnostics. With DermEngine, your MoleScope images are seamlessly synced with the web platform, and are securely stored on the cloud. DermEngine’s web platform can be accessed at https://dermengine.com.
Account Basics
- How Do I Create A DermEngine Account?
- How Do I Log In To DermEngine?
- How Do I Download The DermEngine App To My Phone/Tablet?
- I Forgot My Password- How Do I Reset It?
- I Forgot My Username/Email- How Do I Recover It?
- What Happens When I Get Locked Out Of My Account?
Consultations & Referrals
- How Do I Use eRx and DoseSpot?
- How Do I Add A Clinical Diagnosis?
- How Do I Use The Diagnosis Drop-Down Feature?
- How Do I Edit A Clinical Diagnosis?
- How Do I Find A Diagnosis Report Of A Patient?
- How Do I Perform A Teleconsultation?
Patient Management
- How Do I Upload A PDF File?
- How Do I Access My Patients List?
- How Do I Add A Patient?
- How Can I View A Patient's Information?
- How Can I Navigate My Patient's Spots Profile?
- How Can I Search For A Patient?
Skin Imaging
- How do I focus my camera on iPhone 13 Pro, Pro Max?
- How Do I Add A New Spot To A Patient Profile?
- How Do I Add Or Upload Images?
- How Can I Take Images With My Camera?
- How Do I Delete An Image?
- How Do I Navigate The 3D Body Map?
Teledermatology Services
- How Do I Set Up My Account For Teledermatology? (Enterprise)
- How Do I Navigate My Teledermatology Inbox?
- How Do I Get Started With My Teleconsultation Services?
- How Do I Turn On My Teledermatology Service Availability?
- How Do I Upload My Medical License?
- How Do I Provide Teledermatology Services To Those Who Are Not My Patients?
Clinic Management
- How to Set Up Access Permissions for Clinics and Users (Enterprise)?
- How Do I Add Appointment Time Slots For My In-Clinic Visits?
- How Can I Switch To A Different Clinic When Logged In?
- How Can I Switch To A Different Clinic?
- How Do I Archive A Member From My Clinic? (Enterprise)
- How Do I Limit A Clinic Member's Access? (Enterprise)
Total Body Photography 2.0
- How Do I Use Annotation for Total Body Photography?
- How do I Pin TBP images for easier navigation?
- How Do I Access My Patient's Total Body Photography Profile?
- How Do I Add Or Upload Total Body Images?
- How Do I Run Lesion Mapping?
- How Do I Perform Step By Step Mapping?
Pathology Management
- How Do I Add A Pathology Diagnosis?
- How Do I Print A Template Pathology Request ?
- How Do I Delete or Amend A Pathology Diagnosis?
- How Do I Submit a Pathology Request?
- How Can I Add A Colleague To Receive A Pathology Report?
- How Do I Navigate My Pathology Inbox? (Physicians & Dermatologists)
Clinical Studies
- How Do I Add A Clinical Study?
- How Do I Enroll A Patient In A Clinical Study?
- How Do I Remove A Patient From A Clinical Study?
- How Do I Add/Remove An Investigator Or Coordinator To A Clinical Study?
- How Do I Add A Reviewer Form To A Clinical Study?
- How Do I Add A Patient Form To A Clinical Study?
Settings
- How Do I Create A Prescription Form?
- What Is The Custom Form Builder?
- How Do I Edit My Personal Information?
- How Do I Edit My Email Notification Settings?
- How Do I Change The Settings On The DermEngine App?
- How Can I Stay Logged In To The DermEngine Mobile App?
MoleScope II
- How Do I Apply A Discount Code To My Device Purchase?
- What is MoleScope II?
- What Comes With MoleScope II?
- Will My MoleScope II (models A/A+/B/B+) Be Compatible With My Updated Phone/Tablet Model?
- How Can I Achieve The Best Imaging Quality?
- Does MoleScope II Offer Contact Or Non-Contact Imaging?
DermEngine Apple TV App
- What are the requirements to use DermEngine Apple TV app?
- How do I login to DermEngine on my Apple TV App?
- How do I navigate the Apple TV MoleBox?
- How do I search for a patient in Apple TV?
- How do I display a live camera feed to the Apple TV App?
- How do I compare moles in Apple TV?
Artificial Intelligence Algorithms FAQ
- Where Does Visual Search Get Its Images From?
- How Does DermEngine’s Visual Search Work?
- How Were The Algorithms Tested?
- Do The Images I Take Get Used To Enhance DermEngine’s AI?
- Do Other Clinics See My Images?
- Where Can I Find More Scientific Information About Visual Search?
Migration & Integration
FAQ
- Is DermEngine Compatible With My Dermoscope?
- Can Patients Add Notes To The Spot They Submit?
- Can I Monitor Which Doctor The Patient Has Sent The Case To (And If It Has Been Actioned)?
- Can I Transfer A Case That Has Been Referred To Me To Another Colleague?
- Can You Set Reminders To Respond To A Case?
- My Login History Says I Was Somewhere I Wasn't. Should I Be Worried?
Consent
- How Do I Access The Patient Consent Forms Dashboard?
- How Do I Access The Patient Consent Forms Dashboard? (Enterprise Users)
- How Do I Create A Patient Consent Form?
- How Do I Create A Patient Consent Form? (Enterprise Users)
- How Can I Add A Patient Consent Form To The DermEngine App?
- How Do I Add A Questionnaire To A Consent Form?
DermSync
- How Do I Set Up DermSync For Best Practice (BP Jade and after)?
- How do I Set Up and Use DermSync's Custom Field Filter for MedicalDirector Users?
- How can I import reports from DermEngine?
- How do I update Filter by Providers or Filter by Appointment Types?
- How do I fix the error "Account disabled" on DermSync (BP Users)?
- How Do I Add Proxy Settings to DermSync?